Article i 'Tidsskrift for arbejdsliv' no. 1 2000, page 37-62.
Learning in organisations
Office work and modernisation in the state sector
Anders Siig Andersen, Signe Mette Jensen og Finn M. Sommer
The article builds on research on modernisation
of the state sector and learning processes
among office employees. A central
idea of the research has been that analyses
of learning require an insight into the technological,
cultural and psychological aspects of the restructuring
processes. And vice versa, that
restructuring processes cannot be adequately
understood without an understanding of
employee learning processes and the character
of their motivation or resistance in relation
to restructuring and learning, seen in
a broader biographical perspective.
The analyses demonstrate the absence of a
homogeneous culture and learning environment
in the organisation; among the employees
there are great differences concerning
values and perceptions of work. The
symbolic interaction of the organisation
points to a hardly visible layer of ambivalence,
resistance and contradictions, which
are not brought into the discourse on restructuring.
It is also shown that the modernisation
process creates winners and losers.
This is related to the interplay between the
biography of individuals and the work and
learning environment of the organisation,
as the organisation favours certain qualifications
at the expense of others.